There are different payment preferences you may choose from for repayments on your loan: recurring payments, manual payments, check payments (billpay), and bi-monthly payments. 

Recurring payments via ACH is a popular payment method as it allows you to set it and forget it!  If your account is already set up for recurring payments, you will be able to see all upcoming payments on your dashboard under scheduled payments. 

You can update your recurring payment preferences or turn them on/off by clicking on "Manage recurring payments.”  Make sure to save your changes. Please allow at least 3 business days for changes to take effect. Cancelling or turning off recurring payments within 3 business days of an upcoming recurring payment may not cancel that payment and will not change any previously scheduled one-time payments.

You also have the option to make one-time payments by logging onto your online dashboard and clicking the “Make a Payment” button or by sending payments via check. If you would like to pay by check, the mailing address can be found by logging in to your dashboard at berkshirebank.upstart.com/login. Payments via check should include your account number on the memo field and be mailed to the mailing address found in your Dashboard.  Your payment date will reflect the date your check is received, not the date it was sent.

Bill pay feature set up requires payment address information, which can be found on your dashboard under the “Pay by Check” tab. Please note that when you submit a payment via bill pay, a check is physically mailed. Please allow 7-10 business days for check processing, when using standard postage, and 1-3 business days for check processing, when using overnight postage. Your payment date will reflect the date your check is received, not the date it was sent.

Bi-monthly payments allow you to set up 2 automatic payments to debit per month on 2 specific dates of each month. (For example, bi-monthly payments can be set up to debit on the 1st and the 15th of every month.) This allows you to split your monthly obligations into 2 smaller payments. To review bi-monthly eligibility, please see here.